Terms of Service

These terms govern your use of Raag (the "Service"). By creating an account, you agree to them. If you don't agree, don't use the Service.

1. Not medical advice - read this first

Raag is an informational tool that helps you organize, track, and understand your own health information. It does not diagnose, prescribe, or provide medical advice. Nothing Raag or its AI assistant tells you replaces a licensed healthcare professional's judgment. Always consult a qualified clinician for medical decisions.

If you're experiencing a medical emergency, do not rely on Raag. Call your local emergency number (911 in the US, 112 in the EU, 108 in India, or your country's equivalent) or go to the nearest emergency room immediately.

2. Eligibility & accounts

• You must be at least 18 years old to create an Raag account. You may add health information for a dependent (a minor child, or an adult you're legally authorized to act for) through your own account - see our Privacy Policy for details.
• You're responsible for the accuracy of what you enter, for keeping your login credentials secure, and for all activity under your account.
• One account per person. Don't share your login with someone else - if you want to share access, use Raag's built-in sharing controls instead.

3. Acceptable use

You agree not to:

• Attempt to access another user's account or data without authorization, or attempt to circumvent Raag's access controls.
• Upload content you don't have the right to upload, or that's unlawful, fraudulent, or harmful to others.
• Use the Service to store or process another person's health information without their knowledge or appropriate authorization.
• Reverse-engineer, scrape, or attempt to extract the Service's underlying models, source code, or aggregate data beyond your own.
• Use the Service in a way that could disable, overburden, or impair it for other users.

We may suspend or terminate accounts that violate this section.

4. Your data, your ownership

You own the health information you put into Raag. We don't claim ownership over it, and we don't sell it. You can export a complete copy of your data or permanently delete your account at any time from Settings - both are real, functioning features, not requests we process manually on a delay. See our Privacy Policy for the full detail on how your data is handled.

5. AI features

Raag's AI assistant and document parsing are informational aids grounded in your own data - they cite what they draw from, and are instructed to say so plainly when they don't have enough information to answer, rather than guess. Even so, AI-generated content can be wrong. Extracted facts from a document are marked unverified until you confirm them, precisely because AI extraction isn't infallible. Don't treat any AI output as a substitute for your original documents or professional medical judgment.

6. Subscriptions & billing

Raag currently offers a free tier. Paid subscription plans are planned but not yet available at the time of this writing. If and when paid plans launch, their specific terms (pricing, billing cycle, cancellation, refunds) will be presented to you at signup and will supplement these Terms - continuing to use a paid plan after that point means you accept those terms. We will never change your plan or charge you without clear notice and your action.

7. Termination

You can delete your account at any time from Settings. We may suspend or terminate your account if you violate these terms, or if required by law. Where reasonably possible, we'll notify you before doing so and explain why.

8. Disclaimers & limitation of liability

The Service is provided "as is." We work to keep it accurate, secure, and available, but we don't guarantee it will be error-free or uninterrupted. To the maximum extent permitted by law, Raag isn't liable for indirect, incidental, or consequential damages arising from your use of the Service. Nothing in these terms limits liability that can't legally be limited (e.g. for gross negligence, fraud, or other liability that isn't excludable under applicable law).

9. Changes to these terms

If we materially change these terms, we'll notify you before the change takes effect. Continuing to use Raag afterward means you accept the update.

10. Contact

Questions about these terms: support@raag.app (replace with your real support address before launch).